Health & Sanitation… Our Commitment
We closely adhere to the guidelines published by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), as well as the mandates of government authorities. Our procedures are in line with the recommendations of the American Hotel & Lodging Association’s “Stay Safe” enhanced industrywide hotel cleaning standards. Face masks and disposable gloves are provided to staff members and are worn prior to the start of and throughout the work shift for all staff who are Guest-facing or come in contact with Guest surfaces or areas including front desk, housekeeping, maintenance, and bar staff. Staff members are required to stay home if they do not feel well or are exhibiting any symptoms of COVID-19.
We kindly require that our Guests practice physical distancing by standing at least six feet away from others when in public areas. In our inside and outside areas served by our bar staff, we have strategically placed our tables to be a minimum of six feet apart from each other.
Hand sanitizer is available for use throughout the public areas of the hotel. You may find these dispensers in the lobby, reception, and foyer. Additional dispensers are located throughout the staff operation areas as well and we encourage frequent use by staff, in addition to requiring that our staff frequently wash their hands with hot water and soap.
We have stringent standards of cleanliness for high-touch areas such as doors, door handles, handrails, restrooms, and furniture in public spaces. Reception desks and credit card readers are regularly disinfected. The frequency of cleaning and disinfecting will also increase in high-traffic back-of-house areas – shared equipment will be sanitized regularly.
Our team has been trained on how to respond and report presumed cases of COVID-19. In such event, the Guest’s room will be removed from service and quarantined. Should there be a confirmed case, the room will undergo an enhanced sanitization by a licensed third-party expert approved by the local health authority.
Health, hygiene, and sanitation reminders for both Guests and staff are displayed throughout the hotel property which includes our lobby, reception area, bar entrances and Courtyard entrance.